"Making of a Total Quality Community"
Doug Henton, John Melville, William F.
Miller, and Kim Walesh
Collaborative Economics and Stanford
University
Conference on
Integrating Cities and Regions: NAFTA
and Beyond
Stanford University
Stanford, California
March 23, 1996
Introduction
In high-performance economic communities, industrial clusters are
tightly linked with community assets in a vital cycle of continuous improvement,
innovation, and change, generating increasing productivity for companies
and per-ca pita income growth for people. Not only do companies improve
and change but the role of government also changes, as well as the relationships
between the public, private, and the independent sectors (The latter is
comprised of universities, associations, labor councils, etc.).
What follows are the findings of a group of social scientists who
were formerly at SRI International and are now engaged in practice and
research at Collaborative Economics, serving as the principal consultants
to the Joint Venture Silicon Valley Netwo rk. The findings, which go beyond
the analysis of industrial clusters, are based on experience with more
than twenty local economic development projects in the United States and
more than a dozen international projects. Each project had its own indiv
idual characteristics; its own economic and political history, its own
industrial clusters, and its own cultural identity. Nonetheless, there
are some characteristics common to their successful undertakings.
Overall, in the successful projects, we see a convergence and collaboration
between the political, economic, and community leadership that leads to
a higher economic performance and quality of life.
In the pages that follow, we will discuss the reasons for the shift
of economic power from the national level to regions within the nation
state, the rise of private sector leadership at the community level, the
new roles adopted by local governments, and finally the lessons learned
from Silicon Valley's recent efforts at economic development called Joint
Venture Silicon Valley.
The Economic Power Shift from National to Regional Level
The 1980s have seen the rise of new views and practices related to
economic development. Regions within the nation state cities, counties,
townships, states, and regions covering several political jurisdictions
have become the focus of economi c development. These regions have been
driven by necessity and opportunity to take charge of their own economic
well-being. "Since the early 1980s, when the decline in direct federal
aid to cities began, municipal officials have begun to develop an entr
epreneurial style of government. Moving beyond their traditional role as
service providers and regulation enforcers, cities (and regions) borrowing
techniques from the private sector, have begun to embrace fundamental innovations
in their operatin g practices designed to pare down bureaucracy, decentralize
authority, and promote economic development." This is not only a U.
S. phenomenon. We see these efforts in Europe, Asia, and across North America.
The demise of socialism as a political-economic system signaled the
recognition that governments had to pay attention to the efficiency (market)
side of the economy in order to be a competitor in the world economy. Previously,
gove rnments had largely concerned themselves with the equity side of the
political economy and the private sector had been responsible for the efficiency
(market) side. In the last half century the private sector began to pay
attention to the equity side, an d modern companies now deliver enormous
amounts of social services (health, retirement, education) to their employees.
Governments were slow to recognize that in order to better deliver social
services, it is necessary to have an efficient economy. This recognition
began taking hold in the late 1970's and led to new thinking throughout
the socialist and capitalist worlds.
The demise of the Cold War also had an effect. Although earlier there
had been burgeoning efforts at local development, the end of the Cold War
reduced one of the strong political forces holding the center together.
Of course, central governments still play a major role, but the reduced
threat of global confrontation has had the psychological and political
effect of reducing dependence on the central government.
The New Globalism, based on global sourcing and distribution of products
and ,services, leads to localism. Because of the multi-technology character
of modern products and the intimate interdependence between suppliers,
producers, a nd distributors, comparative advantage results from industrial
clusters and their interrelationships. This leads to the development of
regions.
Other factors contributing to the shift of economic power to regions
are tax revolts and competition from other regions. The latter first took
the form of enticing companies to relocate from one region to another.
This was soon recogn ized as both short term and a zero-sum game, which
led to a new attitude of building on existing clusters and developing new
products and services - improving the "habitat" for business
and community.
Private Sector Civic Entrepreneurship
A key factor in the building of a total quality communality is private
sector leadership. There are many outstanding examples of this as detailed
by Henton and Walesh. They refer to these private sector leaders as "civic
entrepreneurs." These leaders are both visionary and action oriented.
Although they believe in the importance of private sector leadership, they
also understand the importance of government and implementing organizations.
As successful private sector entrepreneurs they have a network of industrialists,
financiers, lawyers, and other service business people. They link the people
in their network to those ill other networks such as government and political,
or academic and professional.
These civic entrepreneurs recognize the power of collaboration. They
have often utilized total quality management (TQM) within their own companies
and are at home with the techniques of TQM. They apply these techniques
at the communit y level. They call meetings of friends and other leaders,
they break down boundaries and make introductions. They often commit resources
from their own companies to initiate activities and inspire others to take
risks. These civic entrepreneurs initiat e collaboration between the private
sector and the public sector, between private sector companies to carry
out public service activities, and between the public, private, and the
independent sectors in order to bring resources to bear on civic problems.
In a forthcoming book Henton, Melville, and Walesh identify and discuss
civic entrepreneurs across the U.S. and internationally.
The last decade or two has seen many local experiments and variations
in how the various sectors collaborate. Civic entrepreneurs need implementing
organizations that are neither public nor private. Some of these public-private
pa rtnerships were focused on specific problems such as housing, transportation
or education. Others were more broadly based, directed toward overall development
of the economy and the economic infrastructure. This local experimentation
is providing valuab le lessons for other communities and for the encouragement
and improvement of existing ongoing initiatives.
Public Sector Recognizes New Roles
Public sector leaders in Total Quality Communities recognize the
opportunity for their communities to seize control of their own destinies
through collaboration and power sharing. As elected officials have recognized
the need to pa y attention to the efficiency (market) side of economics,
they turned to the private sector for partnership in these initiatives.
Regions of economic activity most often cross political jurisdictional
boundaries and therefore require collaboration of several governments -
cities, counties, states - in order to effectively serve the economic region.
It is the econ omic imperative the recognition that the private sector
is the engine for growth that is driving this collaboration.
The public sector role is becoming one of fostering a good business
climate as well as engaging in traditional public service activities. Governments
are learning that they too can streamline their decision- making and reengineer
their processes so that businesses as well as individuals can function
better in their communities.
The public sector role shifts from one of control to one of supporting,
facilitating and empowering others to act.
Lessons from Silicon Valley
Known worldwide as an innovator in technology, Silicon Valley has
pioneered a new collaborative approach to regional rejuvenation. The best-kept
secrets in Silicon Valley are not the entrepreneurship of the private secto
r and the drive of its new start-up companies. These facts are widely known.
What is not well known is the extensive collaboration between companies,
between the public and private sectors, and between Silicon Valley and
other communities.
Joint Venture: Silicon Valley (JVSV) is in the fifth year of a collaborative
effort among business, government, education, and community leaders to
create "a community collaborating to compete globally." Joint
Venture: Silicon Valley be gan in 1992 as a response to an unprecedented
economic downturn in the region. Over 40,000 jobs had been lost since 1988,
businesses were expanding in other regions, and the rate of new business
formation was declining. This economic slowdown followed d ecades of rapid
growth in Silicon Valley, the home of the semiconductor and personal computer
industries. Business confidence had fallen to an all-time low. Community
leaders were concerned about the economic future of the region.
Business leaders from the high-tech and service sectors joined forces
to create Joint Venture as the community response to this economic challenge.
The first step was to better understand what was really happening to the
Silicon Valle y Economy and to learn how other regions had responded to
their own economic challenges.
The initial analysis, titled An Economy at Risk, analyzed
trends in the regional economy, identified major threats and opportunities,
and identified the best practices in comparable regions. The report found
that Silicon Valley was slipping because the community had not responded
effectively to the massive restructuring taking place in the region's economy.
While the region was deeply impacted by major defense cuts, it was also
undergoing a major transition from a hardware-driv en to a software-driven
economy with a shift in the requirements for industry success. The community's
economic infrastructure (including its educational system, tax and regulatory
environment, and new enterprise support networks) had not kept up with
th e rapid structural economic change.
An Economic At Risk benchmarked Silicon Valley's capacity
to respond to change against comparable regions. Most significant was the
finding that Silicon Valley was suffering from a "culture of blame"
while these other region s had created a "collaborative advantage"
based on cooperation among business, government, education, and the community.
Joint Venture designed a collaborative strategy based on the best
practices from other regions. A widely participatory community process
involving 14 working groups and over 1,000 people produced an explosion
of creative ideas, from wh ich 11 specific recommendations for new initiatives
emerged. Joint Venture established seven industry cluster groups that identified
common issues and developed action plans. These groups included semiconductors,
computer/communications, softwar e, bioscience, defense, environmental
technology, and business services. Joint Venture also created infrastructure
working groups focused on education/workforce, technology, regulatory process,
tax policy, and physical environment.
One of the most exciting initiatives that emerged from the process
was Smart Valley, a collaborative effort among business, government, education,
and the community to created an electronic community. Another of the major
Joint Venture efforts is the 21st Century Education Initiative which is
involving business and educational leaders in an innovative effort to spark
a renaissance in K-12 education. The Challenge 2000 effort that emerged
from a year of design provides "v enture capital" type funding
to local schools that agree to fundamental redesign. Business and foundations
have provided $20 million in cash and in-kind support for Renaissance Teams
that will affect over 20,000 students.
To support implementation of the 11 initiatives and promote ongoing
collaboration, Joint Venture created a new non-profit "Intermediary
organization." (For its first one and a half years, the San Jose Metropolitan
Chamber of Commerce serv ed as fiduciary for the Joint Venture movement.)
The organization is a network of people in business, government, education,
and the community who have joined together to act on regional issues affecting
economic vitality and quality of life (See F igure).
Joint Venture became a "state of the art" model of regional
rejuvenation because it learned from the best and applied those lessons
to the unique situation facing Silicon Valley. Joint Venture now has documented
the lessons learned and identified prac tices that can
be shared with other regions.
Funded by the San Francisco-based Irvine Foundation, The Joint
Venture Way: Lessons for Regional Rejuvenation documents the lessons
learned by the civic entrepreneurs who guided the collaborative effort.
The six underlying principles and five operational lessons teamed are summarized
in the following chart. [For copies of The Joint Venture Way, contact
Joint Venture: Silicon Valley Network at (408) 271-7213.]
CHART
The Joint Venture Way: Lessons for Regional Rejuvenation
Six Principles
The Joint Venture Way identifies six underlying principles
that guide the collaborative effort to address regional economic issues
and opportunities in Silicon Valley,
* Communities must take responsibility - Through Joint Venture,
Silicon Valley redefined itself as an economic community and took responsibility
for the region's continued economic vitality.
* Clusters drive regional economies - Joint Venture recognized
that industry clusters drive regional economies and are the ultimate "customers"
of regional economic efforts.
* Collaboration links community to community - Joint Venture
forges responsive, supportive links between the economy and the community
through collaboration across organizations, geography, and sectors, creating
a "collaborative advantage" fo r the region.
* Continuos improvement is the ethic - The spirit of continuous
improvement, ingrained in Valley companies, enabled Joint Venture to take
risks, generate new ideas, and obtain results.
* Civic entrepreneurs are the catalyst - Civic entrepreneurs
provide
leadership to bridge the economy and the community, sparking new
ventures to improve the economic vitality of their regions.
* Commitment to implementation is key - After the excitement
of initiation and the creativity of participation, comes the reality of
implementation. For Joint Venture, a strong implementation plan was the
key to turning good ideas into positive action.
Five Lessons Learned
The document also highlights the five key lessons learned about the
collaborative process:
* Take time to build momentum for collaboration - The collaborative
process moves through several stages before delivering results. If the
process had been short-circuited at any stage, the strength of the eventual
initiat ives, and the commitment to their implementation, would have been
comprised.
* Balance top-down influence with bottom-up innovation - It
is necessary to connect grassroots innovators with top-level leaders to
produce real breakthroughs in community problem solving. By not tipping
too far to wards either an elitist decision-making model or an expansive
citizen participation model, Joint Venture has achieved a balance that
avoids the excesses of either model in its purest form.
* Encourage big ideas and achievable first steps - Joint Venture
has learned it can spark unprecedented collaborations - far beyond what
many people thought possible - by encouraging expansive visions of ch anges
that have tangible first steps.
* Always look for new ways to connect ideas and people - It
is important to continuously create new ways to bring people together around
issues of community concern. Remaining open to new paradigms, opport unities,
and creative combinations of ideas,
people, and organizations is one of the hallmarks of Joint Venture's
success.
* Demand measurable outcomes and accountability - Joint Venture
has learned that the discipline of explicit outcomes and public accountability
produces many benefits. Building community confidence requires publicly
setting and m eeting (if not exceeding) real, meaningful, and measurable
objectives.
Source: The Joint Venture Way: Lessons for Regional RejuvenationIJoint
Venture: Silicon Valley Network
Each community can and will develop its own particular style and
structure for economic development. There are important lessons for all
of us to share in analyzing and describing all of these initiatives. Overall,
the secret is o ut! Communities can take charge of their own destinies
and through collaboration all sectors of the community can become a Total
Quality Community.